Payment & Security

  • We accept credit cards from Visa, Mastercard, and American Express. The transmission of your credit card data is protected by a secure SSL (Secure Socket Layer) connection.

    Your credit card will be charged when your order is shipped.

    New Verification Process:
    Since January 2021, banks have been obliged to implement the new EU Payment Services Directive (PSD2) for even greater security in online purchases.

    For every online credit card payment, you must confirm your identity using the 3D Secure procedure. This security procedure ensures that your credit card is only used by you (and not by third parties). The 3D Secure procedure goes by the following names:

    • Mastercard Identity Check
    • Verified by Visa
    • American Express Safekey

    Authentication takes place via your bank's online service. Many banks have provided a suitable application for this purpose.

  • Yes, of course.

    If you pay with PayPal, you will be redirected to the PayPal website at the end of the order process. After successful payment, you will be redirected back to the Breuninger online shop.

    Your PayPal account will be charged by Breuninger after you have completed your order. Further information on PayPal can be found at www.paypal.at.

  • The digital transfer of your personal data, including credit card and account information, is protected by a secure SSL (Secure Socket Layer) connection. Encryption ensures that your data is only readable by our payment system.

    The protection of your data is extremely important to Breuninger, which is why all personal data is naturally treated confidentially and not transmitted to unauthorized third parties.

  • The payment time depends on your chosen payment method.

Shipping & Delivery

  • Since you currently ship to Austria and Germany, I would phrase it more specifically and more friendly:

    Delivery Times

    🇦🇹 Austria: approx. 1–3 business days after shipping

    🇩🇪 Germany: approx. 3–5 business days after shipping

    In exceptional cases, delays may occur with the shipping provider. Once your order has been shipped, you will receive a tracking number.

  • Shipping costs may vary by region and will be calculated at checkout.

    Here are the full details of our Shipping Policy.

  • Yes, we offer free shipping on large domestic orders. Check the cart to see the current free shipping offer.

  • We currently deliver to Austria 🇦🇹 and Germany 🇩🇪 via our online shop.

    For orders from other countries, please email us at be.youniq@be-youniq.com – international orders are currently possible upon request.

    For deliveries to other countries, additional taxes, customs duties, or fees may apply depending on the destination country. Please inform yourself about the applicable regulations before placing your order.

  • Important!!!! Our product provides a convenient and useful solution: all applicable taxes and duties are included in the product price - based on country of origin and merchandise classification. This allows you to shop without worrying about applicable customs and tax regulations. In some countries (especially in London, where our product is manufactured), the customer has to take care of customs clearance themselves. For example, in Serbia / USA... we cannot provide information on customs fees, as customs is a government institution whose decision is made after examining the type and value of the order. Do you need help? Please contact us (be.youniq@be-youniq.com) for more information on customs policies.

Returns & Refunds

  • Yes, we offer full and partial refunds.

    Please enquire for more information about our Refund Policy.

  • A refund request may be submitted within one month / 30 days of purchase.

  • If the product and packaging are unopened and undamaged, you are eligible for a full refund.

    If the packaging is opened and the product has been used, you are eligible for a partial refund.

    If a product is damaged and the damage is not covered by your warranty, you are not eligible for a refund.

    Please check our Terms of Service to see if you are eligible for a refund.

  • If shipping is free, only the costs of returning the goods are borne by the customer.

    Please inquire first - be.youniq@be-youniq.com

Materials


  • Stud earrings, ear hooks, and lobster clasps are made of stainless steel. Small connecting and decorative elements such as crimp beads, eyelets, and connectors are made of stainless steel, silver, or silver-plated brass, depending on the design. Gemstones and freshwater pearls are crafted on coated jewelry wire.


    Do you have any further questions about the materials or a specific piece of jewelry? Feel free to write to us – we will be happy to help you personally. 🤍

    FAQ – AI-generated content at BE-Youniq

    Does BE-Youniq use Artificial Intelligence (AI)?

    Yes. At BE-Youniq, I use AI to support selected areas of visual design and content creation. It helps me, as a small, independent brand, to implement different visual worlds and creative ideas.

    Is the jewelry in the pictures real?

    Yes. BE-Youniq jewelry is designed and handcrafted by me. For selected images, AI can be used for models, backgrounds, or visual staging. In doing so, I make sure to represent the actual piece of jewelry as faithfully as possible.

    Why does BE-Youniq use AI-generated images?

    Professional photo shoots for every single piece of jewelry are only feasible to a limited extent for a small, independent brand with very small quantities. AI gives me the opportunity to showcase my designs in different looks and situations while creating a coherent visual world for BE-Youniq.

    Are product images altered with AI?

    Partially. AI can, for example, support backgrounds, models, or image design. Colors, materials, and characteristic details of the jewelry should remain as realistic as possible. Additionally, you will find real product photos in the shop where you can take a closer look at the respective piece of jewelry.

    Are the people depicted real models?

    Not always. In selected images, people can be completely AI-generated and therefore do not represent a real person.

    Is the jewelry designed by AI?

    No. BE-Youniq designs are created by me and handcrafted by me. From the selection and combination of gemstones and pearls to the design of the finished piece of jewelry, the creative and artisanal process at BE-Youniq remains genuine handcrafted work.

    Are texts also created with AI?

    AI can support me with individual texts, translations, or ideas. The content is selected, adapted, and checked by me to ensure it fits BE-Youniq and my jewelry.

    Does AI change the quality or characteristics of the products?

    No. AI is used exclusively to support display and content creation. The piece of jewelry you receive is a real, handcrafted BE-Youniq piece of jewelry made from the materials specified for the respective product.