Return policy Refunds are only offered to customers who have received incorrect or damaged items. If this is the case, please contact our customer service team at be.youniq@be-youniq.com with photos of the incorrect/damaged items and we will deal with it immediately. Claims for incorrect/damaged/defective items must be made within 30 days of receipt of the goods. For parcels lost in transit, claims must be made within 30 days of the expected delivery date. Complaints based on an error on our part are at our expense. When we receive a return, you will be automatically notified by e-mail. Uncollected returns will be donated to charity after 30 days. Incorrect address If you provide an incorrect or incomplete address, the goods will be automatically returned to our factory. You will be charged for the cost of reshipping. Not collected

Is it possible to exchange a returned item directly?

Unfortunately, it is not possible to exchange a returned item directly. As soon as we have received and checked the returned item, we will issue a credit note using the payment method you specified. Simply reorder the item now.

Translated with DeepL.com (free version)